After two years, the reviewer had to retire both her mobile phone and her Zire 72. She bought a Treo 680 to replace them both at a low price of $199 with a service commitment. The box contains the unit, a removable battery, an AC charger, a USB sync cable, and a telephone headset. Additional softwares include Audible’s player, eReader, Pocket Tunes Deluxe, a VPN client, Bejeweled and Solitaire. The keyboard is very well designed. All letters have their own key, arranged in the traditional QWERTY layout, and most letters have a symbol or number on them as well. Sound quality is clear with the headset or earpiece, but not with the speakerphone. The Treo's VGA camera is a disappointment. Although it shows decent shots onscreen, but prints come out grainy. Technical support is hard to get as well. When the reviewer encountered a problem with HotSync, she had to look for the answer on the Internet herself. However, the biggest problem with the Treo 680 is its battery life. The Treo can barely make it through the day. Fortunately, the Treo does not lose your information when its battery is drained, unlike the earlier Palms.